WasteCo NZ Ltd (“WasteCo,” “we,” “our,” or “us”) is committed to protecting your privacy. This policy outlines how we collect, use, disclose, and protect your personal information in accordance with the New Zealand Privacy Act 2020.

We may collect personal information from you when you:

• Book a service (e.g. skip bin, portable toilet, water delivery)
• Contact us via phone, email, or our website
• Use our online payment or booking systems
• Interact with our staff or contractors

This information may include your name, address, contact details, billing information, service history, and any other information relevant to the services we provide.

We use your personal information to:

• Provide and manage our services
• Process payments and issue invoices
• Communicate with you about bookings, service updates, or account matters
• Improve our services and customer experience
• Comply with legal and regulatory obligations

We may share your information with:

• Our contractors and service providers who assist in delivering our services
• Regulatory authorities, if required by law
• Third parties with your consent or as otherwise permitted under the Privacy Act

We do not sell or rent your personal information to third parties.

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. This includes secure systems, staff training, and access controls.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us using the details below.

Our website may use cookies and analytics tools to improve functionality and understand user behaviour. You can adjust your browser settings to disable cookies if you prefer.

We may update this policy from time to time. The latest version will always be available on our website.

If you have any questions about this policy or wish to exercise your privacy rights, please contact:

WasteCo NZ Ltd by phone: 0800 341 11 11, or email: dispatch@wasteco.co.nz, or visit our website at wasteco.co.nz